Emma Fitzgerald

Successful Apprentice Story


Emma Fitzgerald


Emma Fitzgerald was appointed as an Apprentice on 4th August 2014 and was based at New Century House, Denton. Emma had chosen to pursue an apprenticeship as she had previously worked in an office environment before and enjoyed it. Emma was looking for a new challenge and wanted to get back into office work. She was looking to update her skills and an apprenticeship appealed as it was a step on the ladder.


During her apprenticeship Emma was given the opportunity to provide secretarial support to Senior Management, this helped Emma to gain skills in all general secretarial duties. Emma enjoyed the opportunity to learn new skills, developing in the role and making it her own. Emma has learnt a lot about the services provided, not only in Community Services but in the NHS as a whole.


One of Emma’s highlights from working in Community Services was when she helped with the organisation of the “Celebrating Community Services” event. Emma attended the event and was able to gain a lot of knowledge about the services that we offer.


Emma has always asked when unsure and is comfortable seeking clarification. She is a quick learner and has developed new skills. Emma quickly grew in confidence and became a valued member of the A&C Secretariat, contributing new ideas and suggestions. Emma has always taken any feedback she has received on board in order to learn and improve both personally and professionally.


Whilst in the apprenticeship role, Emma successfully achieved her NVQ Level 2 in Business & Administration. She was put forward for “Apprentice of the Year” with Stockport NHS Foundation Trust at the “Pride of Trust Awards” in 2015 and was successful in winning the award. This was a very proud moment for both Emma and the Secretariat team.

Emma was successful in obtaining a Clerical Officer post commencing on 3rd August 2015, following the completion of her 12 month apprenticeship. She applied for the position as she wanted to use the skills she had developed in the apprenticeship and was keen to stay within Community Services. Emma adapted well to the transition of moving organisations from Stockport NHS Foundation Trust to Tameside NHS Foundation Trust in February 2016. Emma’s current role is based at Selbourne House, Hyde, where she supports the Secretariat and Senior Managers of Community Services. Emma has a varied role, including arranging meetings, typing of various documents, recording SMART and collating information, alongside her specific responsibilities for dedicated tasks within the Secretariat.


Emma is committed to her clerical role and has continued to develop her knowledge and skills in a business environment. Emma’s future plans involve continuing to learn and develop new skills, building on her CV and exploring options of progression within the NHS.