The Outpatient Department at Tameside and Glossop Integrated Care NHS FT have been working hard to continue to deliver first class care during the COVID-19 pandemic.
Recently, the Trust implemented a new Patient Portal system that allows patients to access their appointment details digitally. Once the patient starts to use the Patient Portal, they can register to receive all future communication via the Portal in one place, as well as also viewing past and future appointment details.
The Portal also allows patients to confirm, rebook or cancel their appointment with one click. The patient can then add the appointment into their digital calendar as a further reminder. The Portal also allows the patient to access any additional information such as information leaflets, directions and any additional instructions and the patient can use the Portal to translate their letter in to their chosen language.
Patients who don’t register for the Portal will automatically get a paper letter sent to their registered address.
Three specialties of our Outpatient Department have also recently launched Patient Initiated Follow-Up (PIFU). The teams in Trauma and Orthopaedics, Rheumatology and Cardiac Rehabilitation now support patients to manage their own care and to decide when a follow up appointment with the clinical team is needed if they experience a change in their condition or have any concerns within a six month period.
Other specialties within the Outpatient Department are soon to offer PIFU following the successful implementation.
Chief Executive of Tameside and Glossop Integrated Care NHS FT, Karen James OBE said, “Even with the pressure of the pandemic we are still working hard to innovate and transform our services for the better. One thing that has increased as a result of the COVID-19 pandemic is the use of digital solutions to keep in touch with our friends, family and colleagues. The NHS has also been able to use technology as an opportunity to offer solutions to enable our patients to manage their own care effectively and reduce unnecessary follow-up appointments.”